FAQ

What is the difference between a Supernova and Cosmic cube?
    Supernova and Cosmic cubes are considered to be a premier service offered by our team of trained experts. If you are in the market for a custom cube, yo...
Mon, Jan 22, 2018 at 2:35 AM
The item that I want is out of stock
    If the item that you want is out of stock, don't worry we have you covered! We receive new shipments of inventory every few days so be sure to sign...
Mon, Jan 22, 2018 at 1:27 AM
Sponsorships
Looking to get sponsored? We get hundreds of sponsorship applications a day, how can you make yourself stand out from the rest? We consider sponsorships t...
Mon, Jan 22, 2018 at 1:31 AM
How do Special Orders work?
If you see an item on our website that is listed as a "Special Order" this means that this is a speciality item that we do not keep on our shelves...
Mon, Jan 22, 2018 at 2:03 AM
When will my order ship?
24-Hour Shipping We process and ship all orders within 24 hours after the order is placed. After we process your order, you will be sent an email with y...
Mon, Jan 22, 2018 at 1:25 AM
When will I receive my order?
    The time that it will take for you to receive your order depends on your location and what shipping service you choose. For more information, find our s...
Mon, Jan 22, 2018 at 1:26 AM
My order is late
It is important to note that our listed delivery times are estimates provided by the shipping provider unless you opt for an Express shipping service like D...
Mon, Jan 22, 2018 at 1:58 AM
Backorders
We do our best to maintain accurate inventory counts but in the event that an item that you order is backordered, a customer service representative will rea...
Mon, Jan 22, 2018 at 1:35 AM
Returns and Exchanges
We make returns easy. If you aren't completely happy with any of your items, we will gladly take it back if you return it within 30 days after delivery...
Mon, Jan 22, 2018 at 1:32 AM
My tracking # is not working
If the tracking # that you were provided is not showing updates, don't worry! Tracking numbers can take up to 24-48 hours to reflect updates in the pos...
Mon, Jan 22, 2018 at 1:39 AM